Refund Policy

Transparent and equitable refund terms for your reassurance

Overview

We at Ocean's Echelon Yacht Club are aware that plans can shift, and we aim to offer clear and equitable refund practices. This policy details the criteria under which refunds are provided for yacht charter services.

Before booking your charter, please examine this policy thoroughly. By confirming a charter with Ocean's Echelon Yacht Club, you are consenting to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Qualifies for: Entire refund excluding service charges

Refund Processing: Within 5-7 business days

Service Charge: €50 for card payments

Requirements: Formal request needed through email or call

24-72 Hours Before Charter

50% Refund

Eligible amount: Half of the full charter cost

Refund Period: Between 7-10 business days

Deduction: €25 taken from the refund

Policies: Justified rationale necessary; includes administrative fees

Less than 24 Hours Before Charter

No Refund

Refundability: Non-refundable

Exceptions: Consideration given in cases of emergencies

Alternate Solution: Credit option possible at management's discretion

Requirement: Verification needed for emergency claims

Weather-Related Cancellations

Our Commitment to Safety

Our priority is your safety. If the captain, certified by us, finds the weather conditions to be unsafe for sailing, we provide adaptable alternatives:

  • Complete Refund: Offered if rebooking is not an option
  • Rescheduling: You can change the date of your sail to another available day at no extra cost
  • Sailing Credit: Credit available for one year from the original sail date

Procedure for Assessing Weather

We include the following in our weather assessments:

  • Evaluating wind speed and direction
  • Assessing sea conditions and wave height
  • Anticipating visibility and rain conditions
  • Heeding maritime advisories and warnings
  • The captain's expert safety judgment

Timing for Decisions: Cancellation decisions due to weather are finalized at least 4 hours prior to the scheduled departure.

Medical Emergency Refunds

Special Considerations for Emergencies

Recognizing that medical emergencies can arise, the following situations may be subjected to special review:

  • Unanticipated illness or injury necessitating hospitalization
  • Death within the immediate family
  • Urgent military deployment or summons
  • Jury service or court mandates
  • Disasters impacting travel

Documentation for Emergency Situations

Documentation required for evaluating emergency refunds include:

  • Medical certificate or hospital records
  • Death notification, if relevant
  • Military orders
  • Legal summons or jury notice
  • Travel alerts or state of emergency proclamations

Refund Speed: Emergency refund requests with all necessary evidence are handled within 3-5 business days.

Cancellations Due to Operational Reasons

Vessel Malfunctions

In the event that the designated yacht encounters mechanical issues which we can't fix:

  • Substitute Yacht: An effort will be made to arrange a similar yacht
  • Full Refund: Offered if no comparable yacht is available
  • Partial Refund: Granted if rates for the substitute yacht differ
  • Additional Reparation: Other forms of compensation might be provided for the inconvenience

Unavailability of Crew Members

On the exceptional occasion that a certified crew member is not available:

  • An attempt will be made to find a replacement crew
  • A complete refund will be given if the charter cannot proceed
  • The possibility to reschedule with no additional fees

Refund Processing Details

Refund Modalities

Reimbursements are executed utilizing the same method that was used for the initial booking:

  • Credit Cards: Process takes 5-7 business days
  • Direct Bank Transfers: Usually settled within 7-10 business days
  • Cash or Cheque: Typically 3-5 business days for processing

Fees for Processing

Card Transaction Costs

A fee of €50 for cancellations requested with more than 72 hours notice

Refunds via Bank Transfer

A fixed €25 fee applies to all reimbursements made through bank transfers

Handling Fees for Overseas Transactions

Additional charges may be applied for transactions made outside of the country

Conditions for Charter Credits

Scenarios for Credit Issuance

In certain cases, instead of a refund, a credit for chartering our services may be issued:

  • Cancellations made less than 24 hours prior
  • Cancellations due to weather conditions
  • Requests to voluntarily change the charter date
  • Disruptions in operation

Guidelines for Credit

  • Validity Duration: Credit is good for 12 months from the issue date
  • Transfer Limitation: Credits cannot be transferred to others
  • Credit Value: Amounts to the full charter value excluding processing fees
  • Usage Policy: Applicable to any available charter service
  • Expiration: No extension past the 12-month period

Reimbursements for Partial Services

Interruptions During the Service

If your yacht charter is interrupted or cut short because of reasons within our control:

  • Refund proportional to the unutilized portion
  • Credit equivalent for a future yacht charter
  • Consideration for complimentary services or upgrades

Guest-Related Disruptions

If the yacht charter ends prematurely due to guest behavior or safety infractions:

  • Forfeiture of refund for the remaining duration
  • Full charge remains applicable
  • Potential for additional fees

Process for Resolving Disputes

If there's a difference in opinion regarding a refund determination, you may:

  • Ask for our management to re-evaluate
  • Submit further evidence or documentation
  • Look for a resolution through consumer protection organizations
  • Engage in legal courses as allowed by the law

Policy for Requesting Refunds

Step 1: Initiate Contact

To begin your refund claim, reach out to us via:

Step 2: Provide the Necessary Details

Ensure your refund request includes:

  • Your confirmation number for the booking
  • The scheduled date and timing of your charter
  • The basis for cancellation
  • All relevant supporting documents (if needed)
  • The desired method for the refund

Step 3: Confirmation and Procedure

We will send confirmation of your request receipt within a day, scrutinize it per the stated policy, render a decision in two days, and carry out approved refunds as per the given timeframes.

Essential Remarks

  • All requests for a refund must be made in written form
  • Refunds are given in €, regardless of the currency used for payment
  • Acquiring travel insurance is highly advised
  • Policy changes are disclosed with 30-days' notice
  • Refunds are inclusive of applicable taxes and regulations

Point of Contact

Should you have inquiries about refunds or wish to submit a refund request, contact:

Refunds Department
Ocean's Echelon Yacht Club Marine Services Ltd.
Marina Port Vell
Barcelona 08039
Spain

Telephone: +34 932 21 00 00
Email: [email protected]
Open: Monday–Friday, from 9 AM to 5 PM

Revision Date: August 21, 2026

Our refund policy is drafted to be clear and equitable. We advocate for you to examine these stipulations with care before securing a booking and to approach us if there are any ambiguities.